Privacy Policy — PKR098 Online Gaming Platform

1. Who We Are

pkr098 is an online gaming platform operated specifically for players in Pakistan, accessible at https://pkr098.app. When this Privacy Policy refers to "pkr098", "we", "us", or "our", it means the platform and the team operating it. When it refers to "you" or "your", it means any person who visits the pkr098 website, registers an account, or uses any of the services provided on the platform.

pkr098 acts as the data controller for personal information collected through the platform. This means pkr098 determines what data is collected, why it is collected, and how it is processed. Where pkr098 works with third-party service providers who process data on its behalf, those providers act as data processors under pkr098's direction and are bound by appropriate data processing agreements.

2. Data We Collect

pkr098 collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser when you visit, and from third parties involved in processing your transactions or verifying your identity. Here is a clear breakdown of what pkr098 collects and why:

2.1 Registration Data

When you create a pkr098 account, we collect: your full name, date of birth, mobile phone number, email address (if provided), and account password (stored in encrypted form only). This information is essential to create and manage your account and is collected at the point of registration.

2.2 Identity Verification Data

To comply with anti-money laundering requirements and to verify your age, pkr098 may request copies of identity documents including a CNIC (Computerised National Identity Card), passport, or other government-issued photo ID. We may also request a selfie for liveness verification. This data is processed solely for verification purposes and is not used for any other purpose.

2.3 Financial Data

When you make deposits or request withdrawals, pkr098 processes transaction data including payment method details (mobile wallet numbers for Easypaisa or JazzCash, bank account details for IBFT, card details for Visa/Mastercard), transaction amounts, timestamps, and reference numbers. pkr098 does not store full card numbers — card payments are tokenised and processed through a certified payment gateway.

2.4 Gaming Activity Data

pkr098 records all gaming activity on your account including game types played, bet amounts, outcomes, session start and end times, and balance history. This data is used for account management, dispute resolution, bonus wagering tracking, and fraud detection.

2.5 Technical and Device Data

pkr098 automatically collects technical data when you access the platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, and approximate location derived from IP address. This information helps pkr098 optimise the platform experience, detect unusual access patterns, and prevent fraud.

2.6 Communications Data

When you contact pkr098 support through live chat, email, or any other channel, we retain records of those communications. This includes the content of messages, dates and times, and any information you share in the course of seeking support. These records are kept to ensure quality of service and to resolve any disputes or complaints accurately.

3. How We Use Your Data

pkr098 uses personal data collected from players for the following specific purposes:

• Account Management: Creating, maintaining, and administering your pkr098 account, including processing deposits and withdrawals, managing bonus balances, and tracking VIP tier progress.
• Identity and Age Verification: Confirming that you are 18 or older and that you are the person you claim to be, as required for the responsible operation of the platform.
• Fraud Prevention and Security: Detecting and investigating suspicious activity, preventing unauthorised account access, identifying bonus abuse, and protecting the integrity of the platform for all players.
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance with technical issues or account problems.
• Legal and Regulatory Compliance: Meeting our obligations under applicable laws, including anti-money laundering requirements, age verification obligations, and responding to lawful requests from authorities.
• Platform Improvement: Analysing aggregated usage data to understand how players use pkr098 and to improve game selection, features, performance, and user experience.
• Responsible Gaming: Monitoring gaming patterns to identify potential signs of problem gambling and to apply responsible gaming tools where appropriate.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts, bonus activations, and — where you have opted in — promotional communications about offers available at pkr098.

4. Legal Basis for Processing

pkr098 processes your personal data under the following legal bases:

• Contract Performance: Processing necessary to provide the gaming services you have signed up for — account management, payment processing, game access, and support are all necessary to deliver the service.
• Legal Obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving service quality, where those interests are not outweighed by your privacy rights.
• Consent: Where you have explicitly agreed to receive marketing communications from pkr098. You may withdraw consent for marketing communications at any time without affecting your account.

5. Who We Share Data With

pkr098 does not sell, rent, or trade your personal data to any third party. We share data only in the following specific and limited circumstances:

5.1 Payment Service Providers

To process your deposits and withdrawals, pkr098 shares necessary transaction data with payment processors including Easypaisa, JazzCash, NayaPay, SadaPay, and bank/card payment gateways. These providers receive only the data necessary to complete the specific transaction and are contractually prohibited from using it for any other purpose.

5.2 Identity Verification Providers

pkr098 may use third-party KYC (Know Your Customer) verification services to confirm your identity and age. Documents submitted for verification are processed by these certified providers under strict data processing agreements. Verification providers do not retain your documents beyond the period needed to complete the verification process.

5.3 Fraud Prevention Services

pkr098 works with specialist fraud detection services that analyse technical signals — IP addresses, device fingerprints, behavioural patterns — to identify potential fraudulent activity. These services process data on pkr098's behalf and are prohibited from using it for their own purposes.

5.4 Legal and Regulatory Authorities

pkr098 will disclose personal data to law enforcement agencies, courts, or other regulatory authorities where legally required to do so or where disclosure is necessary to protect the rights, safety, or property of pkr098 or its players. pkr098 will notify affected players of such disclosures where legally permitted.

5.5 Business Succession

In the event of a merger, acquisition, or transfer of the pkr098 business, personal data held on player accounts may be transferred to the acquiring entity. Players will be notified of any such transfer and of any changes to the privacy policy that result from it.

6. Cookies & Tracking

pkr098 uses cookies and similar technologies on its platform to ensure the website functions correctly, to maintain your login session, and to understand how players use the platform so we can improve it. Here is a breakdown of the types of cookies pkr098 uses:

Essential cookies are required for the platform to function and cannot be disabled while using pkr098. Analytics and preference cookies may be declined through your browser settings, though doing so may affect certain platform features. pkr098 does not use advertising or retargeting cookies to track you across other websites.

Session cookies are deleted when you close your browser. Persistent cookies used for preferences and security signals have a maximum lifespan of 12 months, after which they expire automatically and are renewed only if you continue using the platform.

7. Data Retention

pkr098 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the duration of your pkr098 account plus 5 years after account closure, to meet financial record-keeping and anti-money laundering requirements.
• Identity Verification Documents: Retained for 5 years following account closure, in line with standard financial services record-keeping requirements.
• Transaction Records: Retained for 7 years following the transaction date, as required for financial audit purposes.
• Support Communications: Retained for 3 years from the date of the interaction, or longer if the communication relates to an unresolved dispute or legal matter.
• Technical and Device Data: Retained for 12 months from collection, after which it is deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent, at which point marketing preferences are updated immediately and no further marketing communications are sent.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8. Data Security

pkr098 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections
• Encryption of sensitive data at rest — including identity documents and financial information — using industry-standard encryption
• Strict access controls ensuring that only authorised pkr098 personnel can access personal data, and only to the extent required for their role
• Regular security assessments and penetration testing of the platform infrastructure
• Secure password hashing — pkr098 never stores passwords in plain text
• Two-factor authentication availability for player accounts
• Monitoring of access logs for unusual patterns that could indicate a security incident

In the event of a data breach that poses a risk to your rights and freedoms, pkr098 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. pkr098 will also report such incidents to the relevant authorities as required by applicable law.

9. Your Privacy Rights

As a pkr098 player, you have a number of rights regarding your personal data. pkr098 is committed to making it straightforward for you to exercise these rights:

To exercise any of the above rights, please contact pkr098 at support@pkr098.app. We will verify your identity before acting on your request and will respond within 30 days. There is no charge for exercising your rights.

10. Children's Privacy

pkr098 is strictly an 18+ platform and is not directed at, nor intended to be used by, anyone under the age of 18. pkr098 does not knowingly collect or process personal data from individuals under 18 years of age. If you are a parent or guardian and you become aware that a minor has provided personal data to pkr098 or created a pkr098 account, please contact us immediately at support@pkr098.app and the account will be closed and any data deleted promptly.

pkr098 takes age verification seriously as part of its responsible gaming commitment. All players are required to confirm they are 18 or older at registration, and pkr098 reserves the right to request official documentation to verify age at any point. Accounts where age verification cannot be completed satisfactorily will be suspended pending resolution.

11. Changes to This Policy

pkr098 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, pkr098 will notify registered players via their registered contact information, with a minimum of 7 days' notice before the changes take effect.

The updated Privacy Policy will always be published on this page with the effective date clearly indicated. We encourage you to review this page periodically. Your continued use of pkr098 after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with changes made to this policy, you may close your account by contacting pkr098 support.

12. Contact & Data Requests

For all privacy-related matters — including data access requests, correction requests, deletion requests, or concerns about how pkr098 handles your personal information — please contact our team:

pkr098 takes all privacy concerns seriously and will investigate and respond to every legitimate request. If you are not satisfied with how pkr098 has handled your privacy concern after raising it with us directly, you have the right to seek advice from your local data protection authority.

For related policies, please see the Terms and Conditions and our Responsible Gaming page.